Coinks® Terms and Conditions

Terms and Conditions relating to the use of Coinks®

Terms and Conditions

Definitions

Member - consumers of products who collect points for redemption against Rewards and who join the Programme.

Pack Owner - the owner of Promotional Packs and companies belonging to its Group of Companies

Programme - a marketing tool incorporating Coinks® in which Rewards are offered to Consumers by the Reward Provider via the Promoter.

Promoter - Packaging Media Limited trading as Hive

Promotional Packs -Unique promotional packs which offer Rewards under the Programme.

Rewards promotion offered by the Reward Provider

Reward Provider - the Pack Owner.

By using and/or enrolling into the Programme, Members agree that they have read and understood these Terms and Conditions and agree to comply with them. These Terms and Conditions should be read in conjunction with all instructions and guidelines for registration into the Programme as set out on this Coinks® website www.coinks.com which form part of these Terms and Conditions. Participation in the Programme is provided at the sole discretion of the Promoter.

  1. Participants must be 18 years or over.
  2. Purchases required - to participate in the Programme simply register as a Member on a Coinks® run website or via www.coinks.com and enter the unique code found on Promotional Packs and start collecting points.
  3. Points collected by Members can be redeemed as follows:

    Redemption against a promotion offered by a Reward Provider on Promotional Packs

    Once a Member has collected sufficient points to redeem against a promotion offered by a Reward Provider, go to the link on this website and follow the instructions to redeem your reward. Points can be redeemed generally against all Reward Providers' standard Rewards, or exclusively against one particular Reward Provider's Reward. Only Points collected from a specific Reward Provider can be redeemed against that Reward Provider's exclusive Rewards.

    Please note, that while we want to encourage you to collect points to enjoy the benefits of this service we actively discourage over-consumption. DO NOT purchase more product than you can reasonably use, just to take up a reward or to try and win a competition. Suspected over-consumption, will also trigger some of our security checks, requiring you to provide additional proof of purchase, such as the physical codes and till receipts.

  4. Members can only have one membership and one account in the Programme which is accessible only by their nominated username and password. Members with multiple accounts will be immediately removed from the Programme. For the avoidance of doubt, any individual using a correct username and password will have full access to that account and it is the Member's sole responsibility to protect this information from unauthorized individuals.
  5. Members shall at all times provide true and accurate information to the Promoter and to the Reward Providers.
  6. In the event that a Member's account is dormant or inactive for a period of 12 months or more the Promoter reserves the right to remove the Member's account from the Programme. The Promoter shall endeavour to contact the Member through their nominated email address to notify them that their account is at risk of removal. Members who reply within 30 days requesting the account remain active will have their Coinks® account balances maintained. In the absence of a satisfactory response, the accrued balances will be forfeited, and the Member's account may be removed.
  7. A Member is only entitled to earn points as set out under these Terms and Conditions and through authorised communications by the Promoter. The means of earning points and amounts are subject to change from time to time. A Member's account which does not correctly follow any required instruction or procedure may result in no points being earned and the Promoter may, at its sole discretion, refuse to process a claim and terminate the Member's membership to the Programme.
  8. If there is any reason to believe that there has been a breach of these Terms and Conditions, or the spirit of the Programme, the Promoter may, at its sole discretion, refuse to process a Member's claim and terminate the Member's membership to the Programme. This includes, but is not limited to:
    • Attempting to collect or redeem points in contravention with these Terms and Conditions;
    • Attempting to have, or having, multiple accounts;
    • Any fraudulent activity with respect to copying coupons, vouchers or purchasing or trading points;
    • Interfering with the Programme or the points website.
    • The Promoter will be the final arbiter in any decisions and these will be final and binding and no correspondence will be entered into.
  9. A Member shall be responsible for any tax implications or payment of tax that may arise through collecting points.
  10. A Member shall have sufficient points accrued before redeeming any Reward under the Programme.
  11. Points shall be subtracted from a Member's account immediately upon a Member choosing to redeem a Reward.
  12. All Rewards supplied are provided solely by the Reward Provider and the Promoter makes no warranty in respect of such Rewards. The Promoter disclaims any and all warranties, including, but not limited to, the implied warranties of satisfactory quality, fitness for purpose, and non-infringement. The Promoter is not responsible for those guarantees, warranties, and representations, if any, offered by Reward Providers. No advice or information, whether oral or written, obtained by a Member under the Programme shall create any warranty by the Promoter.
  13. The sale or barter of points is strictly prohibited. A Member's right to use points within the Programme is non-transferable. Membership will terminate immediately in the event of a Member's death. Programme accounts and point balances are not transferable upon death or otherwise by operation of law.
  14. When a Member requests to leave the Programme there will be no further communication between the Promoter and the Member. The Member's account will be closed within 30 days and any unused Points will be forfeited.
  15. A Member expressly agrees their participation in the Programme is at the Member's sole risk. The Promoter MAKES NO WARRANTY WITH REGARD TO ANY REWARDS ACQUIRED BY MEMBERS FROM THE PROGRAMME OR THROUGH REWARD PROVIDERS; THAT THE PROGRAMME WILL MEET MEMBERS' REQUIREMENTS; OR THAT THE PROGRAMME WILL BE UNINTERRUPTED, TIMELY, ERROR FREE; NOR DOES THE PROMOTER MAKE ANY WARRANTY AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION ACQUIRED FROM THE PROGRAMME.
  16. The Promoter may from time to time adjust Members' Coinks® accounts upwards or downwards in respect to accounting errors, non-payment from Reward Providers, multiple accounts, refunds issued, Rewards returned or suspected fraud, for which the Promoter has full authority.
  17. The Promoter reserves the right to amend these Terms and Conditions and/or the operation of the Programme at any time. Any amendment shall be effective upon posting the modified Terms and Conditions and/or modified Programme on this Coinks® website and notifying Members either on the Coinks® website home page or via email. In the event of an amendment to these Terms and Conditions and/or the operation of the Programme, a Member's non-cancellation or continued use of the Programme after 30 days shall be deemed acceptance of the modified Terms and Conditions and/or Programme.
  18. The Promoter reserves the right to terminate the Programme at any time. Any notice of termination shall be posted on this Coinks® website. In the event of termination, a Member will have 30 days from the notice date of Programme termination to redeem any points in accordance with these Terms and Conditions. Unless specified otherwise, no additional points will be able to be accrued during this termination period.
  19. The Promoter will make every effort to communicate to all Members the termination period, however the Promoter will not be held responsible for failing to notify any individual Member regardless of the reason.
  20. The offer, redemption and fulfilment of Rewards is undertaken between the Member and the Reward Provider. The Promoter is responsible for the effective running of the Programme and the Coinks® website. Accordingly, the Promoter cannot accept any liability for:
    • Non or late delivery of Rewards to the Member by the Reward Provider.
    • Faulty Rewards.
    • Inaccurate description of the Reward by the Reward Provider on the Coinks® website.
    • Inaccurate information received from the Reward Provider resulting in inaccurate information displayed in a Member's account regarding cash back or cash exchange amounts.
  21. A Member agrees to indemnify and hold the Promoter, its affiliates, officers, and employees harmless from any claim, demand, expense, or damage, (including reasonable legal fees) relating to a Member's breach of these Terms and Conditions including the posting of any material on any of the Coinks® websites.
  22. Any dispute under the Programme will be resolved by the Promoter. In the event of error or omission on the part of the Promoter, the Promoter's liability to the Consumer is limited to crediting disputed points or account balances to Members' Coinks® account.
  23. Any queries regarding Coinks® or the Programme must be sent in writing to the Promoter at: Woodland Granaries, Wymeswold Lodge, Narrow Lane, Leicestershire LE12 6SD.
  24. These Terms and Conditions shall be subject to the laws and jurisdiction of England and Wales. The Promoter's failure to enforce strict performance of any provision of these Terms and Conditions will not constitute a waiver of the Promoter's right to subsequently enforce such provision or any other provision under these Terms and Conditions of this Agreement.

Privacy Policy

The Promoter respects the privacy of every Member and every individual who visits the Coinks® website. For full details of our Privacy Policy,click here.

General

We reserve the right to access any personal data to comply with applicable laws and lawful government requests. Where a Member fails to comply with our Terms and Conditions and this failure results in a third party complaint, we reserve the right to disclose individually identifiable information to the third party where applicable.

Site Operator Information

Postal Address: Packaging Media Ltd, Woodland Granaries, Wymeswold Lodge, Narrow Lane, Wymeswold, Leicestershire LE12 6SD

Email address: info@coinks.com

Company Registration No: 5007193

Coinks® is a registered trade mark of Packaging Media Limited t/a Hive.